FAQ

  • What is the max SD card size supported on my mydlink camera Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I transfer my existing devices from the mydlink Lite app to the mydlink app ? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • My camera is not detected. Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • Minimum Requirements Read Answer
  • What is the mydlink app ? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • How do I reset my mydlink account password Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • Do I have to sign up for a new mydlink account when transferring to the mydlink app ? Read Answer
  • Does my Wi-Fi camera support SD Card recording ? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I set an administrator (admin) password on my DCS-2136L? Read Answer
  • What are the system requirements for D-ViewCam 3.x? Read Answer
  • How do I add a camera in D-ViewCam v3.x? Read Answer
  • I'm using the Setup Wizard for my camera, but it won't let me save the camera's password. Read Answer
  • How do I cancel subscription plan? (for Android users) Read Answer
  • How do I block devices using the mobile app? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer