FAQ

  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I reset the Omna camera? Read Answer
  • The LED on the front of the Omna is lit solid red after power up, what does this indicate? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I cancel subscription plan? (for Android users) Read Answer
  • If I don't have a router how do I install the camera? Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • What can I do if my DCS-6517 is not working correctly? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I configure the audio settings (microphone) on my DCS-2330L? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I set up and install my DCS-2330L? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • The video streaming is slow/stuttering. Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer