FAQ

  • How do I set up the camera using the mydlink app ? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • What is the difference between the Omna app and the Home app? Which one should I use? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I reset my mydlink account password Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I register for a mydlink account? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How to update the firmware ? Read Answer
  • $name Read Answer
  • How do I change my router's wireless settings using the mobile app? Read Answer
  • How do I use the IP Installer software? Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • How to setup Motion detection ? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I cancel my subscription? (for iOS users) Read Answer
  • How do I reset the Omna camera? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • I have Google Chrome version 42 and cannot use mydlink.com Read Answer
  • How do I turn off auto-renewing subscriptions? Read Answer
  • How do I cancel subscription plan? (for Android users) Read Answer