FAQ

  • How do I update my device's firmware manually? Read Answer
  • I heard that the Omna 180 Cam HD is now compatible with Android devices. I have an 180 Cam HD that does not have the latest firmware and the packaging does not state Android compatibility, can it be used with an Android device? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • Where are my snapshots saved to? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How to update the firmware ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I block devices using the mobile app? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • The image is out of focus. Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • I heard that the 180 Cam HD now supports remote viewing through the Omna app for iOS without needing a Home Hub (Apple TV or iPad at home). But when I tried to use the Omna app remotely, I could not connect to the camera. Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How do I set up and install my mydlink Baby Camera? Read Answer
  • How do I set an administrator (admin) password on my DCS-2330L? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • The image is out of focus, how do I correct it? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What is the mydlink app ? Read Answer
  • My camera is not detected. Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • Where are my videos stored? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • What is the resolution of my camera's Live View through the mydlink portal? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I register for a mydlink account? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How to setup Motion detection ? Read Answer