FAQ

  • What is the max SD card size supported on my mydlink camera Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I reset my mydlink account password Read Answer
  • Where can I find the mydlink Home app? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • Does my Wi-Fi camera support SD Card recording ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I set an administrator (admin) password on my DCS-2136L? Read Answer
  • I'm using the Setup Wizard for my camera, but it won't let me save the camera's password. Read Answer
  • How do I block devices using the mobile app? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How do I mount my camera to a wall or ceiling? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How to update the firmware ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer