FAQ

  • What is D-Link Wi-Fi Mesh? Read Answer
  • Why does the AQUILA PRO AI app require location permission? Read Answer
  • How do I reset my AQUILA PRO AI routers to the factory settings? Read Answer
  • How do I replace the batteries in the SW-A2 sensor? Read Answer
  • What can I do if the AQUILA PRO AI app can’t recognize my D-Link device after scanning the setup code (QR code)? Read Answer
  • Why does WPS connection fail on WPA3-Personal? Read Answer
  • What is Geofencing and how do I set it up? Read Answer
  • How do I check the signal strength of the wireless backhaul connection? Read Answer
  • What is AI Mesh Optimizer and how will it optimize my network? Read Answer
  • Can multiple people access the same D-Link account to manage my D-Link devices remotely? Read Answer
  • What can I do if the Parental Control feature is not working? Read Answer
  • What can I do if I don’t receive the password reset email for my D-Link account after clicking “Forgot Password”? Read Answer
  • How do I set up my AQUILA PRO AI router using the AQUILA PRO AI app? Read Answer
  • What can I do if I can’t receive the verification code for two-factor authentication by e-mail? Read Answer
  • What can I do if my smart plug is not working properly Read Answer
  • What can I do if I forgot my admin password for my Wi-Fi router or range extender? Read Answer
  • How do I move a D-Link device to another location? Read Answer
  • Why am I unable to install my whole home Mesh system in extender mode? Read Answer
  • How many Mesh extenders can I add to my Mesh router’s Wi-Fi network? Read Answer
  • What is Guest Wi-Fi and how do I set up a Guest Wi-Fi network using the AQUILA PRO AI app? Read Answer
  • How do I add another AQUILA PRO AI router to my AQUILA PRO AI Mesh network? Read Answer
  • Is the 160MHz bandwidth over 5Ghz available by default on my D-Link Wi-Fi 6 router? Read Answer
  • How do I get alerts when a water leak is detected by SW-A11KT? Read Answer
  • How do I configure the MAC address clone on my D-Link router? Read Answer
  • What is 6 GHz and what are the benefits of the 6 GHz wireless band? Read Answer
  • How can I test SW-A1 to make sure it is working properly? Read Answer
  • What can I do if I cannot find my wireless network or cannot connect to the wireless network? Read Answer
  • What can I do if Wi-Fi is connected but it says no Internet? Read Answer
  • How do I log in to my D-Link router's web interface from computers? Read Answer
  • Why can’t I download the AQUILA PRO AI app v2.0.0? Read Answer
  • What can I do if I can’t set up my D-Link range extender to extend my Wi-Fi network? Read Answer
  • How do I enable automatic firmware updates on my AQUILA PRO AI router? Read Answer
  • What is Smart Connect and how do I enable or disable it on my D-Link router? Read Answer
  • What is Secure DNS and how do I enable a DNS over HTTPS service on my router? Read Answer
  • How do I block a client device from accessing my home network? Read Answer
  • What can I do if my D-Link Mesh extender is not showing up on the app? Read Answer
  • What can I do if I can't set up the smart plug with Matter? Read Answer
  • How do I manually update the firmware on my D-Link router? Read Answer
  • How do I restore my SW-A1 to factory settings? Read Answer
  • What is MLO and how does it work on my Wi-Fi 7 router? Read Answer